Please note: this FAQ has been updated to reflect changes to our service during the Covid-19 pandemic, and you can also read about these changes specifically here.
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How can I sign up for a veg box?
Veg box sign ups are currently closed. However, you can sign up for our waiting list here, and we’ll be in touch as soon as we have capacity to take on new subscribers.
What happens when I sign up?
You’ll get an email confirming the form has been submitted, and another confirming the direct debit has been set up. We’ll then get in touch within two weeks of your first veg box to confirm the date and provide lots of extra info. You’ll also be charged for your first order at this time as a deposit and to make sure your direct debit is set up properly.
Can I manage my veg box subscription online?
We don’t currently have a way to log in and manage your subscription yourself. Instead, please email us at firstname.lastname@example.org to make any changes or for any info. We’re very helpful and friendly! To make it really easy for us, please include your customer number, and be specific about any dates (eg. avoid “the next two weeks” and go for “orders due on 14/1 and 21/1”) as this helps us be sure we know what you mean.
Can I pause my order?
Yes- just email us and let us know which week you’re looking to skip. If you want to pause and aren’t sure when you’ll be ready to restart, that’s OK too. Just let us know.
How do I cancel my subscription?
I’m sorry to hear that you want to- but send us an email and we’ll put the cancellation through for you.
Can I find out what’ll be in my next veg box?
Yes! It’s always detailed in our newsletter, which is posted to our website each week, and emailed out to all our active customers. Please note that as veg is an unpredictable business, the list is always subject to change.
What is the Veg Box Online Shop?
The Veg Box Online Shop is open to veg box customers who have their orders delivered. It is run via The Open Food Network. It lets you make one-off orders of extras like bread, tinned goods, household items, and more. Your order will then be delivered with your normal veg box subscription and you’ll be charged for it with your end-of-the-month veg box payment. Unfortunately, collections customers can’t use the Veg Box Online Shop, due to lack of space- but everything it offers is also available from the shop on Victoria Road. If you need help using the Veg Box Online Shop, there are some instructions here.
How can I pay for my veg boxes?
We take payment retrospectively by direct debit at the end of each month. You will receive a statement itemising the charge before the payment is taken so you have a chance to let us know if the bill isn’t quite right.
Can I change the account I pay from?
Yes- send us an email to email@example.com and we’ll help you out.
Is it just veg boxes?
No, we offer fruit bags, supplementary veg bags, and loads of extras, including milk, bread, eggs, and lots more. Scroll to the section called “extras” for more info, or take a look at the veg box price list here.
Is there a minimum order?
Yes, but only for deliveries. We have a minimum order of £8, + £2 delivery charge per weekly delivery. For collections, there is no minimum order.
Can I have my subscription on a fortnightly or monthly basis?
Yes. This isn’t an option on our form, but we can set it up for you manually. Just email us after you’ve signed up. Please note there can be some conflicts with the monthly specials but we can usually find a way to make it work.
Speaking of, what are the monthly specials?
They’re a way to try exciting new things- read about them here.
UPDATE: monthly specials are currently suspended except for meat boxes.
There’s something that I don’t like, or can’t eat. Can I have it omitted from my veg boxes or fruit bags?
Yes. You can have up to three items on your opt-out list. Items on the list will be replaced by something of equal value. We aren’t able to specify what it is. In cases of medical necessity, we can be a little flexible with the number of items on the opt-out list, but expect to lose some variety if you need more than three items removed from a box. If you just want a break from something for a few weeks when it’s in season that’s OK too- just let us know.
UPDATE: opt-out lists are currently suspended in order to enable us to implement social distancing in our packing shed. Social distancing in a limited space means working in shifts, which limits our capacity. We know being able to opt out of items that don’t suit you is really important, and we’re working on getting opt-out lists back as soon as possible. When we can do so, we’ll announce it in the newsletter and on social media, so keep an eye out.
Can I collect my orders from your shop on Victoria Road?
At the moment, our shop collections are oversubscribed, so due to lack of space we’re unable to offer collections from our shop to new customers. However, the shop is currently undergoing a refit, so we look forward to being able to offer shop collections to new customers again when there’s more space.
Can I collect my orders from your shop on Renfrew Street?
We plan on offering collections from Locavore Renfrew Street when it reopens. Keep an eye on the newsletter and on social media for when we’re able to offer collections from Renfrew Street.
What days can veg boxes be collected?
We offer collections on Wednesdays and Fridays.
I can’t pick up my veg box. What should I do?
Email us! Your box will be broken down the day after you’re meant to collect it. We can usually ask the shop to hang onto it longer if necessary but you need to let us know as soon as possible. We highly recommend picking up the box on your collection day as we aren’t able to refrigerate the boxes in the shop, so some produce will be past its best. You are also welcome to ask a friend to pick it up- just make sure they know everything in your order.
What time are boxes usually ready for collection?
We aim to have them ready at 10.30 am. We’ll let you know if there’ll be a significant delay, and you can always phone the shop to check before stopping by if you want to make sure they’re ready.
Are there any other collection points?
Yes, we deliver to Made Zero in Dumbarton, Lochwinnoch Farmers’ Market, and a few food hubs. More info is available here.
Do I need to be home for deliveries?
Nope! Let us know of a safe place that our driver can leave your delivery. If you live in a tenement or block of flats, you can give us a key to the close so your order can be left outside your flat door. Please send keys, labelled with your name and customer number only, to our Veg Box HQ- the address is here. If you live in a house, you can leave a large, lidded plastic box outside your door to protect the veg from the elements.
What day will my veg box be delivered?
We deliver on Wednesdays, Thursdays, Fridays, and Saturdays. We will let you know which day we’ll deliver to you when you sign up, but a shorthand is that we deliver to Glasgow south of the Clyde on Wednesdays and Thursdays, North of the Clyde on Fridays and Saturdays, and outwith Glasgow on Thursdays.
What time will my box be delivered?
Unfortunately, we aren’t able to provide estimated delivery times, as when we get to you depends on a lot of variables: when our own deliveries arrive, how the traffic is, how many customers we’re delivering to on your run that day- even the weather can have a huge impact. This all means that it can be very unpredictable and vary from week-to-week. It’s usually a safer bet to find a way to have the veg safely delivered if you aren’t in than to try to wait in for the delivery.
What packaging can I return?
There’s a handy guide here, but in short: we reuse the cardboard veg boxes, egg boxes, and mesh fruit bags. We return Mossgiel Milk bottles to them- rinsed out really well please- and Ed’s Bees honey jars to the eponymous Ed. We can take back our Locavore hummus Vegware containers to be biodegraded (they can’t be put in food waste). There are also some other bits and pieces we can pick up to recycle, too- check out the guide.
I don’t live in Glasgow- can I get a veg box delivered?
Maybe! We deliver to several areas outwith Glasgow, including Edinburgh, Stirling, and Prestwick. You can see a map of our rough delivery area here, but if you’re not sure if you’d fall within the area or not, send us an email to firstname.lastname@example.org and we’ll look into it. We’re growing all the time so if we can’t reach you just yet we might be able to soon!
Is everything organic?
Generally speaking, yes. However, we’re currently partnering with Caldwell’s Vegetables, in Turnberry, as they convert to organic farming. The conversion process involves farming to organic standards for some time before the farm and its produce can be certified. We will as such not be marketing our veg boxes as organic for about a year, as we’ll be including in-conversion produce from Caldwell’s. Most of our other produce will be certified organic, with some other in conversion items which will always be specified in the weekly veg list. You can read more about how and why we’re partnering with Caldwell’s here.
How local is the produce?
For the veg boxes, we source all our produce as locally as possible. During peak season, we grow a lot of its produce ourselves on our farm in Neilston, just outside of Glasgow. Everything else comes from elsewhere in the UK, with a lot of our produce coming from Chapel Organics in North Berwick, especially in the winter. The fruit bags and supplementary veg bags contain produce from the UK and Europe. We very occasionally make an exception for something like Peruvian ginger. Produce from overseas travels by ground transport, never air-freighted.
UPDATE: during the pandemic, we are including some produce from Europe in the veg boxes. This is due to shortages and is part of our work to keep our veg boxes to as high a standard as possible during the pandemic.
How is your produce packaged?
Generally, it’s just in our reusable cardboard boxes. Where it needs other packaging, we use biodegradable bags made from thistles, which you can use to line your food waste bin- or put them in your compost. We try to avoid single-use plastic packaging whenever possible, but it may occasionally be used when items are packaged by our suppliers.
There’s something wrong with the produce I received- what should I do?
Oh no! I’m so sorry to hear that. Send us an email to email@example.com, preferably within 24 hours of receipt, and let us know what the problem is so we can find our what went wrong.
Are all the extras organic?
Almost everything we offer is organic. Exceptions are the Engevita Yeast Flakes with B12 and some bakery items.
Yes! We sell Mossgiel Milk in 1-pint bottles. It comes in whole or semi-skimmed. It’s by subscription only, so send us an email if you want some.
Yep, we have bread from Different Breid and Freedom Bakery.
Uh-huh, we have organic Scottish eggs by the half-dozen.
Oh yeah! We have lots of useful items we offer as extras- veg brushes, loo roll, jam, hummus. The best way to find out what we have is to browse the Online Veg Box Shop. You can also subscribe to anything on there if you’re a delivery customer (collections customers, you can have eggs and bread only due to storage issues), so send us an email if you’re interested.
Hey! You haven’t answered my question!
Sorry about that- send us an email at firstname.lastname@example.org and we’ll get back to you as soon as we can.